Frequently Asked Questions (FAQ’s) due to Coronavirus (COVID-19)
Updated June 2, 2020
Our first priority is the safety of our employees, members and families. We have placed restrictions on our employees in regards to social distancing. Following are some informational items (FAQ’s) as we continue to adjust our business practices. If a question you have is not addressed here, please email your question to firstname.lastname@example.org or use the Contact Us link on our home page.
Are the branch offices open?
Effective June 5, 2020, our offices will reopen. Although our offices will be open, we still encourage members to schedule appointments ahead of time. For member and employee safety, we will be limiting the number of people inside our offices and will practice social distancing as recommended by the CDC. We encourage you to wear a mask and will be providing masks to our team.
I normally drop my payment at my branch. Can I still do that?
If a branch has a drop box or mail slot utilize those options. If not, you can take your payment inside the office. As a reminder, AccountAccess is an online tool available to make payments 24/7 and payments can also be mailed.
What if I mail my payment and it’s late?
If you feel your payment was late due to slow mail delivery during this pandemic, please contact the office to have the late fee waived.
What if I can’t make my payment because of loss of employment during COVID-19?
Contact your account officer and let them know. We will work with you on options.